Senior Travel Ambassador (#26-090)

Strategic Analysis, Inc. (SA) Is rapidly seeking a Senior Travel Ambassador to support the Advanced Research Projects Agency for Health (ARPA-H)


Roles and Responsibilities:

• Serve as a key advisor and subject matter expert on all aspects of agency-wide travel, demonstrating deep expertise in preparing and submitting travel requests and authorizations through the Concur Travel System
• Provide authoritative guidance on both domestic and international travel activities, ensuring full compliance with agency policies and federal regulations
• Act as the primary resource for employees' travel-related inquiries, concerns, or issues, delivering timely and accurate resolutions while upholding exceptional customer service standards
• Mentor and support junior travel ambassadors, assisting with complex bookings and voucher processing, and proactively addressing and resolving travel-related challenges
• Regularly review and analyze travel experiences agency-wide to offer actionable feedback and strategic recommendations to leadership, driving continual improvement of travel policies and procedures in alignment with industry best practices
• Oversee and track travel assignments, providing routine updates and detailed reports to ensure visibility and effective management across the organization


Requirements:

• Demonstrated expertise with Federal Travel Regulations (FTR) and other relevant travel policies
• Experience coordinating travel arrangements, including planning, logistics, and troubleshooting
• Proven ability to collaborate effectively with diverse stakeholders at all organizational levels, including senior leadership, peers, and administrative staff
• Strong political savvy effectively navigates complex organizational environments and builds productive relationships
• Agility and adaptability: comfortable managing shifting priorities, adjusting work schedules as needed, and responding to evolving organizational and travel needs
• Reliability: maintains a consistent record of punctuality, dependability, and follow-through with assignments and responsibilities
• Proper handling of personally identifiable information (PII): exercises the highest standards of care in handling sensitive information, ensuring compliance with federal privacy regulations and internal policies
• Excellent customer service and interpersonal skills provides courteous, responsive, and professional service to both internal and external stakeholders, helping to foster a positive and collaborative work environment
• Effective communicator: conveys complex travel regulations and information clearly, both orally and in writing, tailored to diverse audiences
• Integrity: upholds ethical standards, confidentiality, and honesty in all work-related matters
• Team player: collaborates productively with colleagues at all levels to achieve organizational goals and promote best practices




Education:  Bachelor's degree 
Location: Remote delivery possible but some ad-hoc travel is anticipated




Clearance: Ability to obtain HHS Public Trust.

Equal employment opportunity, including veterans and individuals with disabilities.

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