Billing Supervisor
Responsibilities:
• Direct daily billing activity by assigning invoice workloads across the team and adjusting priorities to keep processing timely and balanced.
• Track key operational indicators such as invoice volume, turnaround performance, rejection patterns, and error trends, then take action to remove bottlenecks.
• Evaluate and authorize complicated or exception-based invoices before release, ensuring documentation, accuracy, and client requirements are met.
• Act as the primary escalation resource for billing disputes, incomplete records, payment questions, and client-facing invoice concerns.
• Supervise offshore billing support and provide ongoing coaching to Billing Specialists to strengthen accuracy, reporting quality, and issue resolution.
• Record and upload incoming payments each day, while overseeing batch submission activity and maintaining appropriate operational controls.
• Support month-end close by preparing billing reports for leadership, maintaining audit-ready documentation, and monitoring backlog reduction efforts.
• Conduct routine quality reviews of completed billing work, document findings, and implement corrective actions to reinforce compliance and reduce recurring mistakes.
• Lead team development through onboarding, training, regular one-on-one meetings, performance feedback, and coordination of scheduling and attendance.
• Participate in client discussions as a billing subject matter expert and recommend process improvements based on productivity and workflow trends.
Qualifications:
• At least 3 years of billing experience in a high-volume, fast-paced setting, with industry-related experience preferred.• 2 or more years of experience leading, supervising, or guiding a billing team.
• Working knowledge of medical billing, billing operations, collections, and payment processing practices.
• Strong Excel and Microsoft Office skills, with confidence handling reports, reconciliations, and data-heavy tasks.
• Excellent attention to detail and the ability to manage complex calculations and accuracy-sensitive workflows.
• Effective written and verbal communication skills, including the ability to handle escalations and interact professionally with clients.
• Associate degree or equivalent practical experience preferred.
• Familiarity with provider network or healthcare-related billing environments is a plus.
Compensation
$75,000.00-$80,000.00 YearlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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