Desktop Support Analyst

We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization.

Responsibilities:

• Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology.

• Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly.

• Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work.

• Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs.

• Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs.

• Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle.

• Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support.

• Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience.

Qualifications:

• At least 5 years of hands-on IT support experience in a Microsoft-focused environment.
• Strong working knowledge of Windows operating systems, including Windows 11, and Microsoft 365 tools and services.
• Demonstrated ability to diagnose and resolve technical issues across desktops, laptops, peripherals, and common business applications.
• Experience supporting users in an office setting with multiple software platforms and varying technical needs.
• Familiarity with Active Directory, service desk ticketing processes, and general desktop troubleshooting practices.
• Ability to communicate clearly and effectively while delivering support to employees across all organizational levels.
• Highly organized with strong attention to detail and a collaborative, team-oriented approach to problem solving.
• Experience with Microsoft 365 Admin Center or prior support within a legal or services environment is preferred.

Compensation

$60,000.00-$80,000.00 Yearly

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