Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution team in Lexington-Fayette, Kentucky on a Contract to permanent basis. This position is ideal for someone who can balance strong customer service with a confident, detail-oriented approach to recovering outstanding payments from commercial accounts. The right candidate will be comfortable communicating with business customers, resolving account issues, and supporting healthy cash flow through timely follow-up and accurate documentation.

Responsibilities:
• Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and other effective outreach methods.
• Build productive relationships with customers while addressing past-due invoices and encouraging timely payment resolution.
• Review account activity, identify payment concerns, and work with clients to clarify billing questions or disputes.
• Maintain detailed records of collection efforts, customer conversations, and payment commitments in internal systems.
• Coordinate with internal teams such as sales, customer service, and accounting to resolve account discrepancies efficiently.
• Apply sound judgment when escalating delinquent accounts and recommend next steps based on payment history and risk.
• Monitor aging reports and prioritize collection activity to support cash flow goals and reduce outstanding receivables.
• Provide courteous service during challenging conversations while maintaining a results-oriented approach to collections.

Qualifications:

• Prior experience in collections, with a strong preference for handling commercial accounts.
• Ability to communicate professionally with customers while maintaining firmness in payment discussions.
• Background in customer service with the confidence to manage sensitive collection conversations effectively.
• Familiarity with collection procedures, account follow-up practices, and receivables management.
• Strong attention to detail and accuracy when documenting account status, payment arrangements, and customer interactions.
• Ability to stay organized, manage multiple accounts, and meet follow-up deadlines in a fast-paced environment.
• Proficiency with standard business systems and tools used for collections tracking and account documentation.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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