Documentation Specialist
Responsibilities:
• Create, update, and organize a wide range of IT and project documentation, ensuring materials remain accurate, accessible, and aligned with program needs.
• Convert complex technical concepts and business details into clear content tailored to technical teams, leadership, and end users.
• Produce user guides, reference materials, process documents, and other formal publications in collaboration with development, QA, and support teams.
• Maintain documentation repositories and coordinate specialized documentation assignments to support ongoing project activities.
• Evaluate and refine draft materials such as design records, system summaries, and technical notes to improve quality, consistency, and completeness.
• Gather information through interviews, research, and review of source materials to develop structured and reliable documentation.
• Facilitate or support requirements discussions with business and technical stakeholders, then capture findings in organized business analysis deliverables.
• Prepare current-state and future-state process documentation, contribute to process improvement efforts, and ensure artifacts follow applicable standards and regulatory guidelines.
• Act as a communication link between users, project teams, and leadership by preparing updates, briefings, and supporting project coordination efforts.
• Report for duty as designated essential staff during emergency situations when directed.
Qualifications:
Compensation
Based on experienceAbout Us
Technology Doesn't Change the World, People Do.®
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