Member Services Representative

We are looking for a service-minded Member Services Representative to join a healthcare-related organization in Saint Louis, Missouri on a Contract basis. This opportunity is ideal for someone who enjoys assisting members, managing detailed administrative work, and contributing to a responsive support team. The person in this role will help maintain accurate membership information, support engagement efforts, and provide day-to-day assistance that keeps member services operations running efficiently.

Responsibilities:
• Manage incoming membership forms, payment details, and account changes with a high level of accuracy and timeliness.
• Reach out to members regarding renewals and continued participation, helping strengthen engagement across each stage of the member experience.
• Support onsite and organizational events by assisting with member-facing activities, including coverage at service booths during major annual gatherings.
• Prepare and organize administrative materials such as information packets, certificates, and related documents for internal and external use.
• Welcome visitors and respond to member inquiries with professionalism, clarity, and a strong customer service focus.
• Maintain orderly records and ensure membership data is updated consistently across systems and files.
• Assist the broader team with operational tasks that improve workflow and support daily member services functions.

Qualifications:

• Previous experience in customer service, member support, call center operations, or a similar fast-paced service environment.
• Strong computer skills with the ability to learn internal systems and handle routine data entry efficiently.
• Accurate typing skills and attention to detail when processing records, payments, and membership information.
• Ability to communicate clearly and professionally with members, visitors, and internal team members.
• Comfortable balancing administrative responsibilities with high-volume service interactions.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven setting.
• A dependable and proactive approach to supporting team goals and delivering a positive member experience.

Compensation

$19.95-$23.10 Hourly

About Us

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