Call Center Specialist

We are looking for a Call Center Specialist to join a healthcare-focused team in Greenville, South Carolina. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicates clearly, and can manage a steady volume of inbound calls effectively. The person in this role will support callers with timely service, accurate information, and efficient documentation using customer service software and standard office tools.

Responsibilities:
• Answer incoming calls from patients, members, or other customers and provide courteous, solution-oriented support
• Record call details accurately in customer service systems while maintaining organized and complete documentation
• Resolve routine questions and concerns by using established resources, procedures, and service guidelines
• Escalate more complex issues to the appropriate team members to ensure prompt follow-up and resolution
• Maintain a consistent, attentive phone presence while handling a high volume of inbound interactions
• Use basic office tools and computer systems to track requests, update records, and complete daily tasks
• Support reliable connectivity and workstation functionality by working within an Ethernet-based office environment

Qualifications:

• Prior experience in a call center or customer-facing support role
• Ability to manage inbound calls efficiently while delivering strong customer service
• Familiarity with customer service software and basic data entry practices
• Comfortable using standard office equipment and everyday administrative tools
• Clear verbal communication skills and a detail-oriented approach to phone-based interactions
• Strong attention to detail when documenting conversations and updating information
• Ability to work effectively in a structured team environment within the healthcare industry

Compensation

$15.04-$17.41 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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