Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.

Responsibilities:
• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees
• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner
• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date
• Support user account administration tasks, including password resets and access updates within Active Directory
• Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications
• Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution
• Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required

Qualifications:

• Experience providing desktop or help desk support in a detail-focused IT environment
• Working knowledge of Active Directory for basic user and access management tasks
• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
• Ability to perform structured troubleshooting for hardware, software, and user access issues
• Familiarity with service desk ticketing processes and maintaining detailed support documentation
• Strong communication skills with the ability to assist users in a clear and effective manner
• Spanish language skills are preferred for supporting a diverse user base

Compensation

$70,000.00-$90,000.00 Yearly

About Us

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