Customer Service Representative

We are looking for a customer-focused individual to support daily operations at a busy testing center in Michigan. This Long-term Contract position is ideal for someone who enjoys working with the public, stays organized in a structured office environment, and can handle administrative tasks with accuracy and care. The role involves assisting test takers throughout the check-in and exam process while helping maintain a secure, orderly setting. Candidates should be comfortable with onsite work, flexible scheduling, and regular Saturday availability.

Responsibilities:
• Welcome visitors in a courteous manner, confirm their identification, and guide them through the check-in process.
• Complete candidate registration activities and prepare required testing documentation with a high level of accuracy.
• Capture and document fingerprint information when required by testing procedures.
• Observe examinees during testing sessions to help ensure compliance with site rules and security standards.
• Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed.
• Protect testing materials, systems, and software by following established security procedures at all times.
• Perform basic technical support tasks such as restarting equipment and assisting with password resets when necessary.
• Communicate any incidents or exceptions that fall outside standard policy to management in a timely manner.
• Support scheduling needs based on testing volume and assist with additional onsite duties as assigned.

Qualifications:

• 1-2 years of experience in customer service or a related office-based support role.
• Strong interpersonal skills with the ability to communicate clearly, professionally, and confidently with candidates.
• Proficiency with computers and comfort handling administrative tasks in a structured environment.
• Availability to work onsite for 30-40 hours per week, including Saturdays.
• Ability to lift up to 40 pounds as part of daily site operations.
• Capacity to remain seated or stationary for extended periods while administering exams.
• Ability to complete routine walk-throughs of the testing area during the workday.

Compensation

$18.00-$19.80 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.