Tech Support Specialist

We are looking for a Tech Support Specialist to provide hands-on technical assistance for end users in Salt Lake City, Utah. This Contract position focuses on resolving day-to-day technology issues, supporting workplace systems, and delivering responsive service across desktop, mobile, and network-related environments. The ideal candidate brings a practical troubleshooting mindset, communicates clearly with users, and helps maintain stable, secure IT operations.

Responsibilities:
• Diagnose and resolve technical problems involving desktops, business applications, printers, network connectivity, and mobile devices.
• Set up, configure, and maintain computer hardware, operating systems, and standard software used across the organization.
• Record support activity accurately in the service desk platform, ensuring tickets are updated with progress, outcomes, and next steps.
• Route advanced or unresolved incidents to appropriate higher-level IT teams while providing clear issue details and prior troubleshooting steps.
• Guide employees through basic technology processes and answer common support questions to improve user confidence and productivity.
• Create, revise, and organize knowledge base materials and FAQ content to support consistent issue resolution.
• Contribute to device rollouts, software updates, system improvements, and scheduled maintenance activities as needed.
• Observe system behavior and recurring support patterns, then communicate trends or repeat incidents to the broader IT team.
• Follow established IT policies, security expectations, and operational procedures in all support interactions and technical tasks.

Qualifications:

• Experience supporting end users in a help desk or desktop support environment.
• Working knowledge of Active Directory for basic user and access support tasks.
• Proficiency with Microsoft Windows, including Windows 10, in a business setting.
• Ability to perform foundational troubleshooting across hardware, software, and connectivity issues.
• Experience managing and updating service desk tickets with clear documentation.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Ability to prioritize multiple support requests and respond effectively in a fast-paced environment.

Compensation

$20.90-$24.20 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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