Collections Specialist

We are looking for a Collections Specialist to support business-to-business accounts in Collierville, Tennessee. This Long-term Contract position is ideal for someone who brings strong commercial collections experience, sharp analytical ability, and a collaborative approach to resolving payment issues. The right candidate will be comfortable working in a fast-moving environment, using data and communication skills to drive timely collections while maintaining positive customer relationships.

Responsibilities:
• Manage a portfolio of commercial accounts and follow up on outstanding balances through clear, timely communication.
• Investigate payment delays, short-paid invoices, and account discrepancies to identify root causes and support resolution.
• Work closely with internal teams and external customers to address billing-related concerns and improve collection outcomes.
• Use Excel and system-based reporting tools to track account activity, document follow-up efforts, and monitor aging trends.
• Maintain accurate records of collection actions, customer responses, and next steps within the company system.
• Prioritize daily collection efforts based on risk, aging, and account status to help improve cash flow performance.
• Adapt to evolving processes, team priorities, and business needs while contributing to a flexible, solutions-focused work environment.

Qualifications:

• At least 2 years of business-to-business or commercial collections experience; 5 to 6 years is preferred for stronger consideration.
• Demonstrated ability to research account issues, including short payments, disputes, and related billing discrepancies.
• Advanced Excel skills with the ability to organize data, analyze account details, and support reporting activities.
• Experience working with large enterprise systems such as Oracle, JD Edwards, or similar platforms is preferred.
• Strong communication skills and the ability to build cooperative relationships with customers and internal stakeholders.
• Dependable, team-oriented work style with the flexibility to adjust to changing priorities and processes.
• Solid understanding of collection procedures and billing follow-up within a commercial environment.

Compensation

$21.85-$25.30 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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