Collections

Are you a collections professional who excels at balancing customer service with results? Do you enjoy solving problems, building relationships, and helping customers navigate challenging situations? If so, we have an exciting opportunity with a leading residential real estate organization that is experiencing continued growth.

We are seeking a National Account Resolution Specialist to join a collaborative team focused on delivering positive outcomes for residents while minimizing delinquency and financial risk on a contract basis. This role offers the opportunity to make a direct impact by helping residents resolve account issues, maintain housing stability when possible, and ensure a seamless resolution process.

What You'll Be Doing

• Partner directly with residents to resolve past-due balances and create workable payment solutions.
• Serve as a trusted point of contact through phone, email, and text communications.
• Manage a portfolio of delinquent accounts while maintaining a high level of professionalism and empathy.
• Negotiate payment arrangements and follow through to successful resolution.
• Collaborate cross-functionally with Accounting, Operations, Legal, and Property Management teams.
• Monitor account activity, payment plans, and collection efforts to drive positive outcomes.
• Coordinate notices, eviction-related documentation, and legal processes when necessary.
• Maintain accurate records and ensure compliance with company policies and applicable regulations.
• Contribute ideas and process improvements that enhance the resident experience and operational efficiency.

Qualifications:

What We're Looking For

• 2+ years of collections, accounts receivable, customer service, or account resolution experience.
• Strong communication and relationship-building skills.
• Ability to navigate difficult conversations with professionalism and confidence.
• Exceptional organization and attention to detail.
• Comfortable managing a high volume of calls, emails, and account activity.
• Ability to prioritize effectively in a fast-paced environment.
• Experience in property management, housing, real estate, or related industries is highly preferred.
• Experience with Yardi or similar property management software is a plus.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.