Data Analyst

We are looking for a Data Analyst to support a non-profit organization through careful analysis, issue tracking, and data-driven decision-making. This Long-term Contract position is ideal for someone who can work across ticketing workflows, service desk activity, and business systems to improve visibility and operational efficiency. The role calls for someone who can translate data into practical insights while collaborating with technical and administrative stakeholders.

Responsibilities:
• Analyze operational and service-related data to identify patterns, trends, and opportunities for process improvement.
• Monitor and evaluate ticketing system activity, producing reports that help teams prioritize issues and measure performance.
• Review service desk tickets to uncover recurring problems, support root-cause analysis, and recommend corrective actions.
• Partner with cross-functional teams to gather reporting needs and deliver accurate, timely insights for business decisions.
• Maintain and interpret data connected to networking and device management environments to support service quality.
• Assist with Salesforce administration-related reporting, data validation, and ongoing data accuracy efforts.
• Create dashboards, summaries, and ad hoc analyses that clearly communicate findings to technical and non-technical audiences.
• Support data-related activities tied to system or process changes when needed, ensuring documentation and reporting remain consistent.

Qualifications:

• 5+ years of hands-on experience in data analysis or a closely related analytical role.
• Strong capability in data analysis, including interpreting trends and presenting actionable findings.
• Hands-on experience working with ticketing systems and analyzing service desk ticket data.
• Working knowledge of networking concepts and the ability to assess related operational information.
• Familiarity with MDM technologies and data associated with managed devices or endpoint environments.
• Experience supporting Salesforce administration functions, reporting, or data quality processes.
• Excellent attention to detail, organizational skills, and the ability to manage multiple priorities effectively.

Compensation

$51.46-$59.59 Hourly

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