Case Manager

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in maintaining stable housing and improving overall well-being in the Tenderloin district of San Francisco, California. This contract position focuses on delivering hands-on case management, coordinating supportive services, and building trusting relationships with tenants who may be navigating mental health, substance use, or medical challenges. The ideal candidate brings strong administrative skills, sound judgment in sensitive situations, and a commitment to helping individuals achieve housing stability and personal goals.

Responsibilities:

• Oversee an assigned portfolio of residents, providing consistent case management support tailored to individual housing and wellness goals.
• Meet with tenants at move-in and throughout their residency to complete assessments, monitor progress, and identify changing service needs.
• Foster housing retention by maintaining regular contact, building trust, and applying practical intervention strategies when concerns arise.
• Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that affect financial stability.
• Coordinate with property staff during unit inspections and pest control visits, and assist tenants in resolving habitability-related concerns.
• Connect residents with community resources such as healthcare, behavioral health services, and employment programs, and encourage successful follow-through.
• Organize tenant engagement activities, group meetings, and community-building events in partnership with colleagues and property management teams.
• Provide calm, effective support during tenant crises, including de-escalation and timely communication with internal teams or external providers as appropriate.
• Maintain accurate case files, service records, and related documentation while protecting confidentiality and meeting reporting expectations.
• Report suspected abuse or neglect in accordance with policy and participate in scheduled meetings, recertification efforts, and site-based support activities.

Qualifications:

• Experience providing administrative or case management support in housing, social services, healthcare, or a related setting.

• Ability to manage a high-volume caseload while maintaining accurate documentation and timely follow-up.

• Strong interpersonal skills with the ability to engage vulnerable populations in a respectful and supportive manner.

• Proficiency in administrative tasks such as data entry, record maintenance, and file organization.

• Ability to respond professionally in crisis situations and use sound judgment when handling sensitive matters.

• Knowledge of community resources, public benefits, and supportive service referral processes is preferred.

• Strong collaboration skills and the ability to work effectively with tenants, property staff, and external service providers.

• Commitment to confidentiality, professionalism, and consistent attendance at required meetings and program activities.

** If you're interested in this position, please apply to this position and contact Michaela Stauber at michaela.stauber- at - roberthalf - .com with your word resume and reference job ID#00410-0013451403**

Compensation

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