Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.

Responsibilities:
• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
• Set up, configure, and maintain computer hardware and related equipment for employees and teams
• Track support activity, document resolutions, and escalate more complex issues when needed
• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

Qualifications:

• Experience providing desktop or technical support in a detail-focused IT environment
• Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
• Hands-on experience supporting Mac OS systems
• Excellent verbal and written communication skills with a customer-focused approach
• Ability to manage multiple support requests and prioritize tasks effectively
• Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

Compensation

$38.00-$44.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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