Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join a Contract assignment in Shakopee, Minnesota. In this role, you will support the customer service function by entering orders accurately, monitoring order progress, and helping ensure a smooth fulfillment experience for customers. This opportunity is ideal for someone who enjoys fast-paced administrative work, communicates effectively with internal and external stakeholders, and takes pride in maintaining accurate records.

Responsibilities:
• Process customer purchase orders promptly and accurately while ensuring all required details are captured in the system.
• Review incoming order information, organize source documents, and confirm data is complete before entry.
• Maintain customer and account records by updating databases with new information and revisions as needed.
• Check entered information for discrepancies, resolve data issues, and correct errors to support accurate order handling.
• Coordinate with internal teams to address order-related questions, remove obstacles, and keep fulfillment moving forward.
• Follow established operating procedures and service standards while escalating concerns that may affect order completion.
• Monitor orders through the fulfillment lifecycle and communicate relevant updates when necessary.
• Identify recurring process issues and share practical recommendations to improve efficiency and accuracy.

Qualifications:

• High school diploma or equivalent required.

• Previous data entry, order processing, customer service, or related office experience preferred.

• SAP software experience preferred.

• Ability to manage multiple tasks effectively and adjust quickly to changing priorities.

• Strong accuracy and speed when handling high volumes of data and transactional information.

• Clear verbal and written communication skills with a detail-focused, customer-focused approach.

• Positive, cooperative mindset and the ability to work productively within a team environment.

• Comfortable working in a fast-paced setting with deadlines and shifting demands.

• Ability to remain flexible, organized, and attentive to detail throughout the workday.

Compensation

$24.00-$28.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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