Patient Care Coordinator

We are looking for a detail-oriented individual to support patient access and financial clearance activities. This role focuses on preparing patients for upcoming services by confirming coverage, gathering registration details, and explaining expected out-of-pocket costs with clarity and professionalism. The ideal candidate brings experience in healthcare front-end revenue cycle work and can manage a high-volume workload while maintaining accuracy, compliance, and a patient-centered approach.

Responsibilities:

• Conduct pre-registration conversations with patients to gather demographic, insurance, and service-related details, then enter complete and accurate information into Epic.

• Review active insurance coverage for scheduled visits or admissions by completing eligibility checks and documenting verification results in the appropriate system.

• Analyze plan benefits for upcoming services, including effective dates, limitations, authorization needs, and potential patient payment obligations.

• Prepare and communicate cost estimates so patients have a clear understanding of anticipated financial responsibility before care is delivered.

• Explain applicable patient-facing policies and required documentation, including treatment-related acknowledgments, general rights information, and other registration materials.

• Identify situations involving limited or insufficient coverage, discuss available assistance options, and connect patients with financial counseling or government support resources when appropriate.

• Provide guidance to newer team members by sharing knowledge related to payer requirements, revenue cycle processes, and issues that affect financial clearance outcomes.

• Support additional operational tasks as needed to help maintain workflow quality, productivity, and service standards in a high-volume environment.

Qualifications:

• Experience in healthcare revenue cycle operations, with emphasis on front-end financial clearance, pre-registration, or related patient access functions.

• Strong background in insurance verification, benefits review, prior authorization support, and interpretation of patient liability for healthcare services.

• Working knowledge of commercial insurance, Medicare, and Medicaid plans, including coverage rules, limitations, and coordination considerations.

• Proficiency with EMR or EHR platforms, with Epic experience required.

• Ability to perform effectively in fast-paced, productivity-focused settings while maintaining a high level of accuracy and attention to detail.

• Solid understanding of medical terminology, healthcare procedures, and billing-related workflows.

• Effective written and verbal communication skills, with the ability to explain financial information to patients in a clear and thorough manner.

Compensation

About Us

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