Collections

We are looking for a detail-oriented Collections specialist to join a growing team in Pennsylvania in a contract capacity with the potential for a long-term opportunity. This position focuses on managing outstanding receivables, maintaining accurate account records, and building productive communication with customers to support timely payment resolution. The ideal candidate brings strong judgment, a thoughtful approach, and the ability to work cross-functionally with sales and credit leadership to improve account performance.

Responsibilities:
• Contact customers by phone and email to review past-due balances, identify payment delays, and secure updated payment commitments.
• Maintain accurate documentation of collection activity, customer account status, and financial information in internal records.
• Apply incoming payments and perform account reconciliation to ensure balances are correct and discrepancies are resolved promptly.
• Partner with sales representatives to discuss customer credit standing, address account concerns, and support collection strategies through regular accounts receivable reviews.
• Provide the Credit Manager with frequent updates on delinquent accounts, unresolved issues, and items requiring additional escalation.
• Investigate billing or payment differences and coordinate with internal stakeholders to bring customer accounts into alignment.
• Support ongoing accounts receivable efforts by prioritizing collection activity and following through on open issues to improve cash flow.
• Contribute to a cooperative team environment by interacting effectively with colleagues across the organization.

Qualifications:

• 3-5 years of experience in collections, credit, accounting, or account reconciliation.
• College degree or equivalent relevant experience.
• Working knowledge of accounts receivable processes, payment collection practices, and reconciliation procedures.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong written and verbal communication skills for customer and internal team interactions.
• Ability to manage multiple accounts efficiently while maintaining accuracy and attention to detail.
• Sound judgment and problem-solving skills when handling delinquent or sensitive customer accounts.

Compensation

$20.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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