Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team in Pennsylvania. This contract position supports daily customer interactions, order processing, and service-related follow-up while helping maintain accurate information across each request. The ideal candidate brings strong communication skills, a clear phone presence, and a careful approach to reviewing details in a fast-paced environment.

Responsibilities:

• Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status.

• Enter customer orders accurately into the system and confirm information before processing.

• Support claim documentation by gathering required details and completing service-related records.

• Review incoming orders for accuracy, verify key information, and follow up when clarification is needed.

• Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support.

• Work closely with a small team to keep customer requests organized and resolved efficiently.

• Maintain complete and accurate files related to orders, claims, and customer communications.

Qualifications:

• At least 2 years of experience in customer service, call center support, or a similar office-based role.
• Strong verbal communication skills with a clear and courteous phone presence.
• Experience handling inbound calls and assisting customers with order or service questions.
• Ability to perform order entry with a high level of accuracy and attention to detail.
• Familiarity with documenting claims, updating records, and managing customer information.
• Strong interpersonal skills, sound business etiquette, and a dependable work style.
• Ability to work onsite during regular business hours.

Compensation

$18.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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