IT Field Technician (Level 2)

We are looking for an experienced IT Field Technician (Level 2) to provide hands-on technical support across office technology environments in Hudson, New York. This Long-term Contract opportunity is ideal for someone who enjoys solving end-user issues, maintaining critical systems, and delivering dependable onsite service. The role supports a wide range of hardware, software, connectivity, and productivity tools while helping keep business operations secure and efficient.

Responsibilities:
• Deliver onsite technical support for desktops, laptops, printers, wireless connectivity, mobile devices, video conferencing tools, and other workplace technology.
• Install, configure, upgrade, relocate, and maintain computer equipment and software while keeping asset records accurate and up to date.
• Troubleshoot hardware, operating system, application, and network access issues, resolving user incidents and escalating complex problems through established support channels.
• Administer core user support functions within Active Directory, Azure Active Directory, Exchange, and Microsoft 365 environments.
• Support business-critical desktop applications and access tools, including multi-factor authentication, VPN connectivity, Intune, and endpoint management platforms.
• Assist with identifying security-related issues, respond to threats within the environment, and contribute to remediation efforts when needed.
• Create and maintain clear technical documentation, including procedures, issue resolution steps, and service activity records.
• Provide onsite assistance for network, application, and production systems to help maintain reliable day-to-day operations.
• Conduct audits related to asset management and device lifecycle activities, including updates within Intune, Microsoft Endpoint Manager, and inventory tracking systems.

Qualifications:

• At least 3 years of experience in IT support, field services, or a similar technical support role.
• Associate’s degree in computer science, business, or equivalent practical experience in a related field.
• Working knowledge of Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration.
• Experience supporting Windows environments, including Windows 10, Microsoft Office applications, and general desktop troubleshooting.
• Familiarity with service desk processes, ticket management, and escalation best practices.
• Hands-on experience with VPN technologies, multi-factor authentication, Intune, and endpoint device administration.
• Ability to diagnose technical issues involving hardware, software, peripherals, and user connectivity with a strong customer service approach.

Compensation

$27.71-$34.00 Hourly

About Us

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