Technical Support Analyst

We are looking for an experienced Technical Support Analyst to provide dependable IT and business support for end users. This position is a Long-term Contract opportunity suited for someone who can balance hands-on troubleshooting with strong organization, clear communication, and service-focused problem solving. The role will support daily technology operations, assist with hardware and software issues, and help maintain efficient procedures that keep business functions running smoothly.

Responsibilities:

• Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology.

• Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process.

• Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment.

• Maintain accurate records related to service requests, asset inventory, and support actions in alignment with internal procedures.

• Support Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, by helping users address functional and access-related problems.

• Organize and prioritize incoming tickets, schedule support activities effectively, and manage competing requests with a high level of professionalism.

• Contribute to IT operations by following established policies, promoting best practices, and escalating complex problems when necessary.

• Partner with internal teams to support voice services, service desk functions, and general computer hardware performance across the environment.

Qualifications:

• Demonstrated experience providing technical support for end-user hardware, PC operating systems, and common business software.
• Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint in a detail-oriented support environment.
• Ability to troubleshoot technical issues involving printers, phones, desktops, laptops, and related peripherals.
• Effective verbal and written communication skills with the ability to explain technical information clearly to non-technical users.
• Experience managing service requests, coordinating support tasks, and maintaining organized documentation or asset records.
• Understanding of IT operations, support procedures, and policy-driven service delivery.
• Proven ability to prioritize workload, conduct basic research, and resolve issues efficiently in a fast-paced setting.

Compensation

$30.00-$35.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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