Client Services Coordinator

We are looking for a Client Services Coordinator to support guest-facing services for a non-profit organization in Kalamazoo, Michigan. This Contract position will focus on welcoming individuals, responding to service needs with professionalism and empathy, and maintaining accurate records to keep daily operations organized. The ideal candidate brings strong interpersonal communication, dependable administrative skills, and the ability to work effectively in a small, collaborative team environment.

Responsibilities:
• Welcome clients and visitors, provide clear guidance, and ensure each person is directed to the appropriate service or staff member.
• Handle client interactions with empathy and professionalism while helping resolve questions, concerns, and service-related needs.
• Enter and update client information accurately in internal records and maintain organized documentation using digital tools.
• Support day-to-day front-line operations by coordinating communication, scheduling follow-up activity, and keeping service workflows on track.
• Use platforms such as Google Workspace, Box, and DocuSign to manage documents, communication, and routine administrative tasks.
• Assist with basic inventory awareness and supply coordination to help maintain an orderly and functional workspace.
• Participate in onboarding, shadowing, and training calls to build knowledge of procedures and service expectations.
• Collaborate with a small team, contribute during weekly meetings, and provide dependable support during scheduled workdays.

Qualifications:

• Prior experience in customer service, guest services, administrative support, or a related client-facing role.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to communicate with sensitivity, professionalism, and confidence during supportive or complex conversations.
• Familiarity with Google Workspace, Box, DocuSign, or similar office and document management tools.
• Background in housing services, non-profit settings, or community-based support work is preferred.
• Comfortable learning new processes through training, observation, and guided practice.
• Able to work on-site in Kalamazoo, Michigan on a part-time schedule that includes Tuesday, Wednesday, and Friday.

Compensation

$15.04-$17.41 Hourly

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