Payroll Specialist - Operations Liaison

We are looking for a Payroll Specialist - to support payroll operations and serve as a trusted point of contact for employees, managers, and internal teams in Iron Mountain. This Long-term Contract position is ideal for someone who combines strong payroll knowledge with a customer-focused approach and can navigate complex pay questions with accuracy and professionalism. The role works closely with Operations, HR, Finance, and technical partners to help maintain reliable payroll processes, resolve issues efficiently, and improve the overall employee pay experience.

Responsibilities:

• Act as the main link between field operations and payroll, responding to pay-related questions and driving issues through resolution.

• Examine time records, supporting data, and payroll details to identify discrepancies and coordinate corrections with supervisors and managers.

• Advise leaders and employees on pay practices, timekeeping expectations, deductions, direct deposit updates, tax withholding changes, and related payroll matters.

• Support payroll preparation by validating attendance information, reviewing exceptions, and ensuring data is accurate before submission.

• Enter and reconcile payroll changes such as retroactive pay, special earnings, status updates, hires, separations, and other employee record changes.

• Work with HR, Finance, Operations, and IT partners to address escalations, interpret payroll policies, and resolve system or timekeeping issues.

• Produce routine payroll audits, reports, and reconciliations to confirm data integrity and compliance with applicable requirements.

• Maintain organized payroll records and identify recurring errors or process weaknesses, recommending practical improvements to strengthen efficiency and accuracy.

Qualifications:

• 2-4 years of experience in payroll, timekeeping, or HR administration, ideally within a multi-site or operations-focused environment.
• Working knowledge of payroll processes, wage and hour compliance, and standard pay practices across employee populations.
• Ability to explain payroll information clearly and professionally to employees, managers, and cross-functional stakeholders.
• Strong attention to detail with proven skill in investigating discrepancies, analyzing data, and resolving issues accurately.
• Experience using payroll and timekeeping platforms along with intermediate Microsoft Excel skills for reporting and reconciliation tasks.
• Demonstrated success partnering across Payroll, HR, Finance, and Operations to support service delivery and issue resolution.
• Familiarity with multi-state payroll requirements or union-related pay practices is preferred.
• Capable of managing confidential information with discretion while balancing multiple priorities in a deadline-driven setting.

Compensation

$24.00-$25.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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