Associate Director, IT Business Relationship Management - Commercial & Medical

About the Job:

The IT Business Relationship Manager (BRM) for Commercial and Medical functions at Foundation Medicine serves as the primary strategic interface between Information Technology and key business stakeholders across Commercial (e.g., Sales, Marketing, Commercial Operations) and Medical (e.g., Medical Affairs, Clinical Operations, Real-World Evidence). This role is responsible for ensuring alignment between business priorities and technology solutions, enabling scalable, compliant, and data-driven capabilities that support growth and improved patient outcomes. The BRM works closely with senior leaders to understand evolving business strategies, translate them into actionable IT initiatives, and drive delivery through structured demand management and governance processes.

A critical component of the role is building and sustaining strong, trust-based relationships with stakeholders at all levels of the organization. The BRM acts as a strategic advisor and thought partner, providing guidance on how technology - including CRM platforms, marketing technology stacks, and digital customer engagement tools - can enable more effective commercial execution and medical engagement. The role requires documenting, maintaining, and continuously evolving multi-year capability roadmaps across Commercial and Medical domains, ensuring alignment with enterprise architecture, data strategies, and regulatory considerations. The BRM also provides thought leadership on emerging trends, such as omnichannel engagement, personalized medicine insights, and advanced analytics, helping the business proactively leverage innovation to remain competitive.

The ideal candidate brings deep experience with CRM applications (e.g., Salesforce Health Cloud, Veeva CRM), marketing technologies (e.g., marketing automation platforms, content management systems, websites), and enterprise data & analytics solutions. They demonstrate strong business acumen in commercial and medical processes, with the ability to translate complex technical concepts into actionable business insights. Success in this role requires a strategic mindset balanced with hands-on execution, excellent communication and influencing skills, and a proven ability to drive cross-functional collaboration. The BRM must be adept at ensuring technology investments deliver measurable business value, improve customer and patient engagement, and support data-driven decision-making across the organization.

Key Responsibilities:

• Thought Leadership
  • Monitor and interpret emerging trends in life sciences commercial and medical technology (e.g., omnichannel orchestration, AI/ML, real world data, digital therapeutics, field enablement)
  • Advise senior Commercial, Medical, and IT leaders on strategic opportunities, risks, and modernization pathways
  • Facilitate cross functional forums to align on Commercial and Medical technology strategy and innovation priorities
  • Translate insights into actionable recommendations and investment proposals
• Capability Roadmaps
  • Develop multi year capability roadmaps across CRM, marketing automation, data platforms, analytics, patient services, and field technologies
  • Ensure roadmaps reflect business strategy, regulatory requirements, and enterprise architecture principles
  • Manage investments using a transparent, value based framework
  • Maintain a living roadmap that guides annual planning, budgeting, and sequencing of initiatives
• Platform Ownership
  • Serve as product owners for core commercial platforms (e.g., CRM, MDM, marketing automation, data hubs, and analytics environments)
  • Define platform vision, governance, and release strategy
  • Manage platform lifecycle, including upgrades, integrations, vendor relationships, and licensing
  • Ensure platforms are secure, compliant, scalable, and optimized for user experience
  • Drive standardization, interoperability, and data governance across the commercial ecosystem
• Commercial and Medical Technology Operations
  • Drive ITIL-base process excellence for the Commercial and Medical technology portfolio
  • Manage Commercial and Medical technology investments and costs in line with IT budget
  • Comply with FMI's attendance policies

Qualifications:

Basic Qualifications:

• Bachelors degree in Information Technology, Business Administration, Marketing, Life Sciences, or a related field
• 8+ years of progressive experience in IT, business relationship management, or business systems roles supporting Commercial and/or Medical functions
• 4+ years of management experience
• Hands-on experience with commercial systems, including CRM platforms (e.g., Salesforce Health Cloud, Veeva CRM), with demonstrated involvement in configuration, enhancement, and user support
• Hands-on experience with data & analytics platforms, including reporting tools (e.g., Power BI, Tableau), data modeling, and enabling data-driven decision-making

Preferred Qualifications:

• Masters degree in Business Administration (MBA), Information Systems, or a related discipline
• Experience in a life sciences, diagnostics, or biopharma organization supporting Commercial and Medical functions
• Experience translating business needs into technology requirements and managing demand intake, prioritization, and delivery
• Experience supporting marketing technologies, including marketing automation platforms, content management systems (CMS), and websites
• Experience working in regulated environments (e.g., healthcare, life sciences, biotech), including awareness of compliance considerations
• Deep expertise in CRM platforms (e.g., Salesforce, Veeva) including large-scale implementations or transformations
• Experience with advanced marketing technology ecosystems, including customer data platforms (CDPs), digital experience platforms, and personalization tools
• Strong background in enterprise data & analytics, including data warehousing, master data management (MDM), and advanced analytics/AI use cases
• Proven track record of delivering digital transformation initiatives across Commercial and/or Medical domains
• Familiarity with enterprise architecture frameworks and business capability modeling
• Experience with portfolio management, governance frameworks, and value realization tracking for IT investments
• Knowledge of regulatory and compliance requirements impacting commercial and medical systems (e.g., HIPAA, GDPR, promotional compliance, GxP where applicable)
• Strong change management experience, including stakeholder adoption strategies, training, and organizational readiness
• Relevant certifications (e.g., Salesforce, Veeva, ITIL, PMP, Certified Business Relationship Manager CBRM)
• Excellent communication, facilitation, and presentation skills, with the ability to translate technical concepts into business value
• Proven ability to build and sustain strong stakeholder relationships across Sales, Marketing, Market Access, and Medical Affairs organizations
• Demonstrated experience developing, documenting, and maintaining multi-year capability roadmaps aligned to business strategy
• Strong understanding of commercial and medical business processes (e.g., omnichannel engagement, field force effectiveness, HCP engagement, medical insights capture)
• Understanding of HIPAA and importance of privacy of patient data
• Commitment to FMI values: Integrity, Courage, and Passion

The expected salary range for this position based on the primary location of Boston, MA is $184,110- $216,600 per year. The salary range is commensurate with Foundation Medicines compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.

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