Customer Service Representative

We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery.

Responsibilities:

• Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems.

• Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters.

• Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly.

• Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently.

• Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through.

• Prepare and distribute customer notices, including delivering door tag communications at service locations when required.

• Support finance-related software administration, including customer information and meter management tools used for daily operations.

• Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping.

• Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments.

Qualifications:

• Experience in customer service, call center support, or account administration with a focus on handling inbound and outbound customer interactions.
• Working knowledge of billing, finance, or business systems such as Microsoft D365, Oracle NetSuite, QuickBooks, or similar applications.
• Ability to manage detailed transactional work accurately while balancing multiple deadlines and shifting priorities.
• Strong analytical thinking and problem-solving skills, with the ability to identify issues and determine practical solutions independently.
• Effective written and verbal communication skills, along with solid math, organization, and recordkeeping abilities.
• Comfortable working in both office and outdoor settings and able to respond to urgent callouts within a 45-minute timeframe.
• Proficiency in order entry, account updates, and general administrative support tied to customer and billing operations.

Compensation

$23.75-$27.50 Hourly

About Us

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