Help Desk/Desktop Support Analyst

Job Title

IT Support Specialist I / Help Desk/Desktop Support Analyst

Company Overview

A leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide.

Role Summary

The IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems.

Key Responsibilities

• Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
• Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
• Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
• Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
• Assist with software deployments, system updates, and testing efforts as needed
• Contribute to knowledge base documentation and process improvements
• Maintain a high level of customer service and professionalism in all interactions
• Collaborate with cross-functional IT teams to support ongoing projects and initiatives

Compensation & Benefits

• $75,000, overtime eligible
• Comprehensive benefits package including medical, dental, and vision coverage
• Retirement plan with employer contributions and profit-sharing opportunities
• Paid time off including vacation, sick leave, and personal days

Additional Details

• Hybrid/remote work model after onboarding, with initial onsite training period
• Occasional onsite presence required for key projects and periodic team collaboration weeks
• Opportunities for internal growth and career advancement within the IT organization

Qualifications:

Required Qualifications

• 2+ years of experience in a high-volume help desk or IT support environment
• Strong proficiency supporting Microsoft Office applications and Windows operating systems
• Experience troubleshooting software applications and end-user technical issues
• Ability to manage a high volume of support requests (25–35 incidents per day)
• Excellent communication, customer service, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational skills with the ability to manage multiple priorities

Preferred Qualifications (Nice-to-Haves)

• Experience supporting Mac devices and mixed-platform environments
• Familiarity with mobile device management (MDM) tools such as Microsoft Intune
• Experience with enterprise ticketing systems and Active Directory administration
• Exposure to professional services or legal industry environments
• Basic knowledge of email systems and messaging administration tools
• Multilingual capabilities are a plus

Compensation

$70,000.00-$75,000.00 Yearly

About Us

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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