CW Appeals Specialist

Appeals Specialist (Temporary Contract)

Location: Remote

Schedule: Full-Time | Monday–Friday | 8:00 AM – 4:30 PM

Duration: Approximately 3 Months (through September 2026)

Pay Rate: $21.50/hour

Position Overview

We are seeking detail-oriented and customer-focused Appeals Specialists to join a growing healthcare operations team. This fully remote opportunity is ideal for individuals with experience in healthcare administration, claims processing, customer service, or medical office support who enjoy research, problem-solving, and working in a fast-paced environment.

In this role, you will support the review, intake, research, and processing of healthcare-related appeals and inquiries while ensuring accuracy, quality, and compliance with established guidelines. Successful candidates will possess strong organizational skills, the ability to manage multiple priorities, and a commitment to delivering high-quality work.

Key Responsibilities

• Review and research incoming correspondence, documentation, and requests to determine appropriate routing and handling
• Enter and maintain appeal cases and related information within internal systems
• Research and validate information using various databases, reference materials, and online resources
• Manage daily workload to meet established productivity, quality, and turnaround time expectations
• Accurately identify and triage expedited appeal requests
• Respond to internal inquiries via phone, email, and instant messaging as needed
• Process authorization-related requests and ensure appropriate documentation is obtained
• Assist with privacy-related activities and documentation requirements
• Support administrative functions including filing, scanning, printing, and document management
• Assist with scheduling activities and other operational support tasks as needed
• Collaborate with team members to achieve departmental goals and service standards
• Perform additional duties as assigned

Additional Information

• Fully remote position
• Equipment provided
• Standard Monday–Friday schedule
• No overtime anticipated
• Opportunity to gain valuable experience within a large healthcare organization
• Collaborative and supportive team environment

If you enjoy research, problem-solving, and delivering high-quality work while supporting important healthcare operations, we encourage you to apply.

Qualifications:

Qualifications

Required

• High School Diploma or GED
• Minimum six months of experience in customer service, administrative support, healthcare operations, claims processing, or a related field
• Strong data entry and computer skills
• Experience working with multiple systems and databases simultaneously
• Ability to research information, analyze findings, and make appropriate decisions
• Excellent attention to detail and organizational skills
• Strong written and verbal communication abilities
• Ability to work independently in a remote environment

Preferred

• Previous experience within the healthcare industry from either a payer or provider perspective
• Experience supporting appeals, claims, authorizations, benefits, or healthcare administration functions
• Familiarity with healthcare terminology and insurance processes
• Experience meeting productivity and quality performance metrics

Knowledge, Skills & Abilities

• Strong keyboarding and data entry accuracy
• Proficiency with Microsoft Office and Windows-based applications
• Ability to multitask and prioritize work effectively
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Excellent customer service and interpersonal communication skills
• Ability to adapt to changing priorities and business needs
• Strong commitment to quality, accuracy, and service excellence

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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