Customer Service Representative

Our client is in need of a detail-oriented Customer Service Representative! This position provides the administrative support to both customers and the sales organization by managing incoming calls, handling order-related administration, and helping ensure requests move smoothly through the business. The ideal candidate is organized, responsive, and comfortable balancing multiple priorities in a fast-paced manufacturing environment.

Responsibilities:

• Respond to inbound customer calls and emails, providing timely assistance with questions, requests, and service concerns.

• Enter and manage customer orders accurately while coordinating with internal teams to keep processing on schedule.

• Support sales staff with administrative tasks, order updates, and follow-up activities that help maintain strong customer relationships.

• Investigate customer issues and work with the appropriate departments to resolve complaints, returns, or credit-related matters.

• Create and maintain organized customer records, item details, and specification documentation based on provided information.

• Process purchase orders for materials and supplies needed to support production requirements.

• Communicate order revisions and other changes to the appropriate stakeholders to ensure alignment across teams.

• Monitor inventory activity and warehouse stock levels, reviewing usage trends and replenishment needs to support customer demand.

Qualifications:

• Previous experience in customer service, call center support, or a similar high-volume administrative role.
• Strong background in order entry, inbound call handling, and purchase order processing.
• Ability to manage multiple tasks with accuracy and stay organized in a fast-paced setting.
• Experience supporting customers and internal sales teams within a manufacturing or production environment.
• Comfortable working across departments, including accounting, warehouse, and operations teams.
• Proficiency with standard business systems and the ability to learn manufacturing ERP platforms such as Plex.
• Effective written and verbal communication skills with a detail-oriented and service-focused approach.

Compensation

$20.90-$24.20 Hourly

About Us

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