Customer Service Representative

• Respond to customer inquiries in a timely and professional manner by phone, email, chat, or other communication channels
• Resolve customer concerns, complaints, and service issues with empathy and accuracy
• Provide information about products, services, policies, and procedures
• Process orders, returns, cancellations, account updates, and service requests
• Document customer interactions, issues, and resolutions in CRM or internal systems
• Escalate complex or unresolved issues to the appropriate department when needed
• Follow up with customers to ensure issues have been resolved satisfactorily
• Maintain a high level of product knowledge and stay current on company updates
• Meet performance standards for response time, quality, customer satisfaction, and productivity
• Collaborate with internal teams to support customer needs and improve service processes

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous customer service, call center, administrative, or client support experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail and accuracy in data entry and documentation
• Proficiency with Microsoft Office and customer management systems or CRM platforms
• Ability to remain professional and calm in fast-paced or challenging situations

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.