MSP IT Support Engineer
Our client, a growing managed services provider in the Phoenix, Arizona area, is seeking an experienced MSP IT Support Engineer to join their team. This role is ideal for a hands-on IT professional with prior MSP industry experience and strong technical expertise in Microsoft 365, VMware, and Active Directory. The IT Support Engineer will provide technical support across diverse client environments, troubleshoot infrastructure issues, and help maintain secure, stable, and efficient systems.
Key Responsibilities
- Provide Tier 2/Tier 3 technical support for end users and client environments in an MSP setting
- Troubleshoot and resolve issues involving desktops, servers, networks, and cloud-based systems
- Administer and support Microsoft 365, including user accounts, Exchange Online, Teams, SharePoint, and licensing
- Manage and support VMware virtualized environments
- Maintain and troubleshoot Active Directory, including user provisioning, group policy, permissions, and domain services
- Monitor system performance and proactively identify and resolve technical issues
- Support onboarding/offboarding processes, including account creation, permissions, hardware setup, and access management
- Assist with server maintenance, patching, backups, disaster recovery, and security best practices
- Document technical issues, resolutions, and client environments accurately in the ticketing system
- Collaborate with internal teams and clients to deliver excellent service and timely issue resolution
Qualifications:
Required Qualifications
- 3+ years of IT support experience, including experience working in the MSP industry
- Strong hands-on experience with Microsoft 365 administration and support
- Experience supporting VMware environments
- Strong knowledge of Active Directory, Group Policy, and Windows Server environments
- Experience troubleshooting Windows desktops, printers, networking, and remote access tools
- Familiarity with backup solutions, antivirus/security tools, and ticketing systems
- Excellent problem-solving, communication, and customer service skills
- Ability to manage multiple priorities and work effectively in a fast-paced client-service environment
Preferred Qualifications
- Experience with Azure, Intune, or other cloud technologies
- Exposure to firewalls, switches, and network troubleshooting
- Relevant certifications such as Microsoft, VMware, CompTIA, or similar are a plus
Compensation
$60,000.00-$68,000.00 YearlyAbout Us
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