Call Center Specialist

We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support.

Responsibilities:

• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions

• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts

• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information

• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution

• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems

• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results

• Demonstrate patience, empathy, and courtesy during every customer interaction

• Use office and customer service software tools effectively to support daily call center operations

Qualifications:

• At least 2 years of experience in a call center or customer service environment
• Background handling inbound calls while maintaining professionalism and accuracy
• Ability to provide strong customer support and de-escalate concerns in a courteous manner
• Familiarity with customer service software and standard office tools
• Basic office and administrative skills, including accurate data entry and recordkeeping
• Clear verbal communication skills and the ability to listen actively
• Comfortable learning and using technical tools, including environments involving Ethernet-connected systems

Compensation

$18.50-$20.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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