Client Programs Specialist 1

Mitchell International


Client Programs Specialist 1

US--Remote

Job ID: 26-19063
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

 

Be part of a team that makes a real difference.

Responsibilities

The Client Program Specialist 1 is responsible for supporting clients through effective communication, process adherence, and operational execution. This entry-level role focuses on learning and applying foundational processes, maintaining accurate documentation, and supporting both internal teams and external partners. The role requires attention to detail, strong communication & organizational skills, and a willingness to learn.

Key Responsibilities

Client Relationship Management

• Communicate with clients using established protocols-manage client tickets through Salesforce
• Participate in client calls and follow up on action items as directed
• Document and escalate client issues appropriately
• Develop foundational knowledge of client programs & workflows

Operational Execution

• Follow established operational procedures for routine tasks with accuracy and consistency
• Create and maintain documentation using standardized templates
• Support tracking and reporting of basic service level metrics

Cross-Functional Collaboration

• Communicate clearly with internal teams and respond to requests promptly
• Provide support to team members as needed
• Share knowledge of basic processes and refer to documentation when appropriate

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Strong attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to follow procedures and work within structured processes
• Proficiency with basic computer applications (e.g., Microsoft Office)

Preferred

• Experience in bill review, workers' compensation, claims, client service environments
• Experience with Salesforce

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $19.00 - $20.67 hourly, and will be based on a number of additional factors including skills, experience, and education.  

 

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

 

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-MC1

$19.00 - $20.67 hourly



Equal employment opportunity, including veterans and individuals with disabilities.

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