SMS Business Operations Lead

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Job Title

SMS Business Operations Lead

About your role:

As the SMS Business Operations Lead, you will lead operational planning, execution, and continuous improvement activities that support SMS business performance. You will work across cross-functional teams including product, finance, sales, client support, and senior leadership to translate business priorities into measurable operational outcomes. This role matters because it helps improve execution discipline, decision-making, and scalability across the organization.

What you'll do:

• Lead business operations programs that support planning, performance management, process execution, and operational readiness for the SMS organization.
• Partner with leaders across product, finance, sales, and support to define priorities, track key performance indicators, and drive operational follow-through.
• Analyze operational, financial, and performance data to identify trends, risks, and opportunities, and recommend actions based on measurable business impact.
• Develop and standardize reporting, dashboards, business reviews, and operating rhythms that improve visibility, accountability, and decision-making.
• Manage and develop team members by setting clear goals, providing regular coaching, and supporting ongoing performance and career growth.
• Lead cross-functional initiatives to improve processes, reduce operational friction, and strengthen execution across teams and stakeholders.
• Manage resource planning, issue escalation, and operational governance processes to support business objectives and timely delivery.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in business operations, program management, strategy operations, or related business functions supporting operational execution and performance management.
• 8+ years of experience managing and developing teams in a business operations, program management, or cross-functional delivery environment.
• 10+ years of experience analyzing business performance, building reporting, and driving operational decisions using data, metrics, and structured business reviews.
• Experience leading cross-functional process improvement initiatives using reporting tools, spreadsheet modeling, presentation tools, and workflow management methods.
• Bachelor's degree or higher in Business Administration, Finance, Operations, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting SMS, payments, financial technology, or related regulated business environments.
• Experience with dashboard and reporting platforms used for operational performance tracking.
• Experience in annual planning, resource forecasting, or operational budgeting processes.
• Experience working with executive leadership on business reviews and operational prioritization.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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