Help Desk Level 2 / Sys Admin

We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team.

Responsibilities:
• Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting.
• Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks.
• Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration.
• Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams.
• Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution.
• Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records.
• Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns.
• Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery.
• Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.

Qualifications:

• 3+ years of experience in help desk, desktop support, or systems administration roles.
• Hands-on experience supporting on-premises Active Directory environments.
• Working knowledge of Microsoft Entra and Intune for user and device management.
• Experience using JIRA and Jira Service Desk to manage tickets and support workflows.
• Familiarity with Fortinet firewalls and general network troubleshooting.
• Experience supporting Microsoft Defender and Microsoft Teams in a business environment.
• Strong communication skills with the ability to assist non-technical users in a clear and detail-oriented manner.
• Availability to work onsite in New York, New York, 3 to 4 days each week.

Compensation

$25.00-$36.00 Hourly

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