Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Richland Center, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling high-volume customer interactions, and providing accurate service with professionalism and care. The person in this role will assist callers, process order information, and contribute to a positive experience across every interaction.

Responsibilities:

• Respond to incoming customer calls promptly and provide courteous, solution-focused assistance.

• Handle a steady volume of inquiries in a call center environment while maintaining professionalism and attention to detail.

• Enter orders and update customer information accurately within internal systems.

• Make outbound calls as needed to follow up on requests, confirm details, or provide status updates.

• Resolve routine service issues by gathering information, answering questions, and guiding customers to appropriate solutions.

• Document interactions clearly so records remain complete, organized, and easy to reference.

• Support day-to-day customer service operations by prioritizing tasks and meeting established response expectations.

Qualifications:

• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage inbound and outbound calls with confidence, professionalism, and empathy.
• Strong data entry and order processing skills with a high degree of accuracy.
• Clear verbal communication skills and the ability to interact effectively with a wide range of customers.
• Comfortable using computer systems and navigating multiple tools while assisting callers.
• Strong organizational skills with the ability to handle several tasks in a fast-paced environment.

Compensation

$19.00-$19.00 Hourly

About Us

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