Customer Service

We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards.

Responsibilities:
• Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs.
• Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions.
• Explain available banking products and services clearly so customers can make informed decisions.
• Record details of customer conversations and resolutions accurately in internal systems.
• Work closely with colleagues to maintain a consistent and positive experience across customer interactions.
• Identify appropriate banking options by reviewing customer needs and recommending suitable solutions.
• Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards.
• Stay informed on current banking offerings, service procedures, and support guidelines.
• Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.

Qualifications:

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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