Customer Service

We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.

Responsibilities:
• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.
• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.
• Deliver accurate and detailed information about banking products and services.
• Record customer interactions and transactions thoroughly in the system to maintain accurate records.
• Work collaboratively with team members to ensure a seamless and efficient customer experience.
• Analyze customer needs and recommend suitable banking solutions.
• Handle sensitive customer information responsibly and in compliance with banking regulations.
• Stay informed about banking products, services, and procedures to provide up-to-date assistance.

Qualifications:

• At least 2 years of experience in a high-volume call center environment, preferably in the banking sector.
• Proficiency in using computer programs, CRM systems, and call center tools.
• Strong verbal and written communication skills to effectively interact with customers.
• Ability to remain calm and efficient while managing a high call volume.
• Exceptional listening skills paired with patience and empathy.
• Proven problem-solving abilities and conflict resolution skills.
• Familiarity with banking processes, products, and services is a strong advantage.
• Reliable attendance and commitment to a consistent work schedule.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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