Help Desk Analyst I

We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.

Responsibilities:

• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.

• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.

• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.

• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.

• Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.

• Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.

• Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.

• Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.

Qualifications:

• 2+ years of experience providing help desk support in an enterprise IT environment.

• Working knowledge of Microsoft Windows 10/11 and general desktop troubleshooting practices.

• Familiarity with ticketing systems and disciplined case documentation.

• Hands-on experience with Microsoft Intune is strongly preferred.

• Experience imaging or provisioning laptops with Microsoft Autopilot is highly desirable.

• Understanding of Azure Active Directory and basic user access support.

• Ability to work effectively in a large organization with high ticket volume and diverse end-user needs

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.