Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a Contract position based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare programs, and help individuals move confidently through the enrollment process. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced remote environment, and brings a service-focused approach to every interaction.

Responsibilities:
• Conduct a high volume of outbound calls each day to engage prospective patients and introduce available program offerings.
• Describe healthcare program features in a clear and supportive way, helping patients understand benefits and next steps for enrollment.
• Address patient questions, concerns, and hesitations with professionalism while encouraging informed participation.
• Record call details, outreach activity, and enrollment progress accurately within Salesforce and related tracking systems.
• Reconnect with prospective patients through timely follow-up communications to maintain momentum throughout the enrollment cycle.
• Collaborate with team members to meet enrollment objectives and contribute to overall outreach success.
• Manage multiple active patient conversations at once while maintaining attention to detail and a positive customer experience.

Qualifications:

• At least 2 years of experience in customer service, call center operations, patient outreach, telesales, or enrollment support.
• Ability to communicate effectively with patients and build rapport over the phone in a detail-oriented manner.
• Comfortable working in a high-volume outbound calling environment with performance-driven goals.
• Familiarity with basic medical terminology and the ability to use it appropriately during patient conversations.
• Experience documenting interactions in Salesforce or a comparable CRM platform is preferred.
• Ability to work independently in a remote setting while managing priorities and meeting deadlines.
• Background in patient interaction, inbound call handling, or patient billing support is a plus.

Compensation

$20.90-$24.20 Hourly

About Us

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