Call Center Specialist

We are looking for a Call Center Specialist to support daily customer communication efforts for a long-term contract opportunity in South Carolina. This position is ideal for someone who is organized, service-focused, and comfortable handling a steady volume of incoming calls while maintaining accurate records. The role will play an important part in documenting interactions, entering information into shared tracking tools, and opening case records in Salesforce.

Responsibilities:
• Respond to incoming customer calls in a courteous, timely, and detail-oriented manner throughout the workday.
• Record call details, messages, and relevant follow-up information in a shared spreadsheet with a high level of accuracy.
• Open and maintain case records in Salesforce to ensure customer issues are properly documented and tracked.
• Gather essential information from callers to support clear communication and efficient case handling.
• Provide helpful assistance to customers while following established call center service standards.
• Keep documentation current and organized so team members can easily access needed information.

Qualifications:

• Prior experience in call center customer service or a similar customer-facing support role.
• Ability to manage inbound calls professionally while maintaining attention to detail.
• Working knowledge of customer service software and data entry practices.
• Comfort using basic office tools, including spreadsheets and standard business applications.
• Familiarity with Salesforce or comparable case management systems.
• Understanding of Ethernet and general technical terminology is preferred.
• Strong written and verbal communication skills with the ability to document information clearly.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.