Solutions Architect

We are looking for a Solutions Architect to join a Marketing/PR organization in New York, New York on a contract basis with the potential to become permanent. In this role, you will partner with clients and internal teams to shape effective technical solutions, guide implementation planning, and create a strong onboarding experience from the start. This position is ideal for someone who combines architectural insight with client-facing communication and can translate business needs into practical, scalable approaches.

Responsibilities:
• Guide client onboarding engagements and service initiatives, ensuring projects begin with clear direction and strong execution.
• Develop and refine onboarding workflows, documentation, and supporting materials to improve delivery efficiency and elevate the customer experience.
• Partner with customer success, product, and engineering teams to define how solutions align with each client’s existing technology environment.
• Manage technical workstreams across client-facing and internal initiatives, keeping deliverables organized, accurate, and aligned with quality expectations.
• Capture business and technical requirements with precision, documenting scope, architecture decisions, and integration strategies for successful delivery.
• Represent customer use cases and implementation feedback to product teams to help inform future platform enhancements.
• Coordinate with cross-functional stakeholders to maintain alignment throughout the engagement lifecycle and support a consistent client experience.
• Drive strong time-to-value by overseeing solution design and project outcomes that meet high technical standards.

Qualifications:

• 3+ years of experience in solutions architecture, data/information architecture, or a related technical consulting role.
• Demonstrated background in design architecture and the ability to map technical solutions to business objectives.
• Experience working with digital files, content structures, or document-focused environments.
• Familiarity with legal documentation or regulated content workflows is preferred.
• Hands-on knowledge of AEM architecture and related implementation considerations.
• Strong ability to communicate technical concepts clearly to both internal teams and client stakeholders.
• Proven experience gathering requirements, documenting scope, and supporting integration planning with a high level of detail.

Compensation

$57.00-$66.00 Hourly

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