Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Plano, Texas in a contract capacity with the potential for a long-term opportunity. This position supports business customers by managing order-related activity, responding to service requests, and keeping day-to-day account information accurate and up to date. The role also contributes to billing operations and monthly financial reporting, making it a strong fit for someone who is organized, service-minded, and comfortable handling administrative details in a fast-paced IT software environment.

Responsibilities:
• Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels.
• Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated.
• Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities.
• Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed.
• Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status.
• Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards.
• Perform data entry and general administrative work to keep customer, order, and billing information current and organized.
• Complete monthly financial reporting activities accurately and within expected deadlines to support business operations.

Qualifications:

• Experience supporting customers in a B2B service or call center environment.
• Ability to manage customer communication effectively through email and phone while maintaining a high level of professionalism.
• Working knowledge of order entry, invoicing, and administrative support processes.
• Strong data entry skills with close attention to accuracy and detail.
• Comfort navigating multiple browser windows and web-based systems throughout the workday.
• Ability to prioritize tasks, stay organized, and handle several responsibilities at the same time.
• Experience in customer success, customer service, or account support roles within a fast-paced business setting.

Compensation

$19.79-$22.91 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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