IT Manager/Director

We are looking for an experienced IT leader to guide technology operations and long-term strategy for a multi-site organization in Jacksonville, Florida. This role will oversee infrastructure, end-user support, and core cloud platforms while building a high-performing team that keeps systems secure, stable, and efficient. The position also partners with business leaders to align technology investments with operational goals and continuous improvement efforts.

Responsibilities:
• Lead, coach, and develop IT support staff to maintain responsive service and strong technical performance across the organization.
• Direct daily operations for Microsoft 365 and Azure environments, ensuring availability, performance, and effective user support.
• Oversee network services and connectivity, including firewall administration and enterprise infrastructure reliability.
• Plan, implement, and maintain technology solutions that strengthen business processes and improve organizational efficiency.
• Partner with department leaders to assess technical needs, prioritize initiatives, and deliver practical solutions that support business objectives.
• Support disaster recovery and business continuity programs through testing, documentation updates, and ongoing readiness planning.
• Manage vendor relationships, technology spending, and budget tracking to promote cost control and service quality.
• Drive cybersecurity, compliance, and risk management efforts to protect systems, data, and business operations across multiple locations.

Qualifications:

• At least 7 years of progressive IT experience, including 3 or more years leading teams or managing IT operations.
• Strong hands-on knowledge of Microsoft 365, Azure, and enterprise networking environments.
• Experience overseeing IT services and infrastructure across multiple office locations.
• Demonstrated background in cybersecurity practices, compliance standards, and risk mitigation.
• Ability to lead cross-functional projects, influence stakeholders, and make sound decisions in changing environments.
• Excellent communication and relationship-building skills with both technical teams and business leaders.
• Familiarity with technologies and frameworks such as Active Directory, Azure Active Directory, backup solutions, Cisco environments, configuration management, and ITIL processes.
• Relevant certifications such as CISSP or Azure-focused credentials are valued, as is experience with cloud modernization initiatives or regulated industries.

Compensation

$120,000.00-$135,000.00 Yearly

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