Desktop Support Analyst
Responsibilities:
• Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution.
• Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials.
• Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments.
• Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation.
• Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards.
• Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively.
• Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints.
• Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement.
• Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks.
• Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.
Qualifications:
• Bachelor’s degree in Information Technology or a related discipline, or equivalent practical experience in technical support.• At least 3 years of experience in desktop support, help desk, or another IT support-focused position.
• Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices.
• Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment.
• Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred.
• Strong written, verbal, and interpersonal communication skills with the ability to support users professionally.
• Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools.
• Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting.
Compensation
$55,000.00-$60,000.00 YearlyAbout Us
Technology Doesn't Change the World, People Do.®
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