Account Specialist

We are looking for an Account Specialist to join our team in Mason, Ohio in a contract opportunity with potential for a permanent position. This role is ideal for someone who enjoys building strong client relationships, keeping account information accurate, and delivering responsive day-to-day support. You will partner with clients and internal teams to improve the customer experience, encourage product usage, and help ensure smooth onboarding and ongoing account success.

Responsibilities:
• Manage and refresh client account records in company systems to maintain complete and accurate information.
• Prepare recurring monthly reports as well as tailored reporting requests to support client and business needs.
• Maintain account-related platforms and records, ensuring data integrity and reliable access to customer information.
• Facilitate or support client education sessions that help users understand processes, tools, and available services.
• Work closely with sales and account management partners to address client questions and strengthen overall service delivery.
• Coordinate with cross-functional teams to resolve issues, meet client requests, and support ongoing account needs.
• Assist with the setup and onboarding of new clients, helping create a smooth and organized start to the relationship.
• Conduct outbound communication with clients to increase engagement, encourage product adoption, and reinforce account value.

Qualifications:

• Experience supporting customer accounts, client success, or account coordination in a business environment that requires strong attention to detail.
• Working knowledge of accounts payable, accounts receivable, billing, and other core accounting processes.
• Ability to perform account reconciliation tasks with strong attention to detail and accuracy.
• Comfortable preparing reports, organizing account data, and maintaining records across business systems.
• Strong communication skills with the ability to lead or assist with client-facing training and support conversations.
• Proven ability to collaborate effectively with sales, account management, and cross-functional internal teams.
• Proficiency in general accounting functions and administrative support related to customer accounts.

Compensation

$20.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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