Travel | Help Desk/Desktop Support Analyst

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide responsive technical support for users across sites in and around Wisconsin. This contract opportunity is ideal for someone who combines strong customer service with practical troubleshooting skills and is comfortable traveling regularly within a 90-mile radius. The person in this role will resolve desktop, hardware, software, and connectivity issues while maintaining a high standard of user support in a fast-paced environment.

TRAVEL REQUIRED 90 mile Radius of Oshkosh

Responsibilities:

• Deliver in-person and remote technical assistance for end users, addressing desktop, laptop, software, and peripheral issues across assigned locations.

• Travel to sites within a 90-mile radius to diagnose problems, complete support requests, and ensure timely issue resolution.

• Manage incoming incidents through a ticketing platform, document troubleshooting steps, and keep support records accurate and up to date.

• Prioritize and triage technical requests to determine urgency, route complex issues appropriately, and follow through until closure.

• Support Microsoft Windows environments by identifying and resolving operating system, application, and access-related problems.

• Perform hardware troubleshooting and replacement activities for devices such as workstations, monitors, printers, and related equipment.

• Assist with basic network troubleshooting by checking connectivity, identifying common infrastructure issues, and escalating when needed.

• Administer and support user accounts and access within Active Directory, Azure Active Directory, Exchange, and the Microsoft 365 admin center.

• Provide a detail-oriented customer experience by communicating clearly with users, setting expectations, and resolving issues with a service-first approach.

Qualifications:

• 5+ years of experience in help desk, desktop support, or a similar end-user support position.
• Proven ability to deliver excellent customer service while resolving technical issues for a wide range of users.
• Strong working knowledge of Microsoft Windows 10 and general Microsoft desktop environments.
• Experience supporting Active Directory and familiarity with Azure Active Directory, Exchange, and Microsoft 365 administration.
• Ability to troubleshoot hardware, software, and basic network connectivity issues effectively.
• Experience working within a service desk or ticket management system to track and resolve incidents.
• Willingness and ability to travel regularly to client or field locations within a 90-mile radius.
• Strong communication, prioritization, and problem-solving skills in a fast-moving support environment.

Compensation

$28.00-$32.00 Hourly

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