Customer Service Representative

We are looking for a customer-focused Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey in a contract-to-permanent capacity. This role supports domestic and international customers while serving as a key point of contact for distributors, dental professionals, commercial accounts, and internal sales and marketing partners. The ideal candidate brings strong order management skills, clear communication, and the ability to keep customer requests, documentation, and follow-up activities organized in a fast-paced environment.

Responsibilities:
• Manage customer orders from receipt through completion, ensuring accurate entry, timely updates, and smooth coordination with internal teams.
• Prepare pricing quotes and specialized invoices, including documentation needed for both domestic and international transactions.
• Coordinate export and shipping paperwork for overseas orders, including freight-related details and required shipment reference numbers.
• Respond to incoming calls and inquiries regarding order progress, product details, and customer account needs with professionalism and urgency.
• Process returns, credits, and complaint-related records while ensuring supporting documentation is completed and submitted correctly.
• Establish and maintain dealer records, distribute dealer application materials, and support account setup activities.
• Generate routine reports, organize files, and maintain records that support customer service and sales operations.
• Partner with sales operations to research pricing issues and assist with customer communications related to annual price updates.
• Build positive relationships with customers and help onboard new team members through training support as needed.

Qualifications:

• Prior experience in customer service, call center support, or order processing is required.
• Ability to handle a high volume of phone and email inquiries while maintaining accuracy and professionalism.
• Experience preparing quotes, invoices, returns, and customer account documentation.
• Strong data entry and administrative skills with close attention to detail.
• Comfortable supporting both domestic and international customer transactions and related shipping paperwork.
• Effective communication skills and the ability to work collaboratively with sales, marketing, and operations teams.
• Proficiency with business systems and standard office software for reporting, recordkeeping, and customer tracking.

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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