Customer Service Administrator

We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. This role is ideal for someone who enjoys building strong customer relationships, coordinating across departments, and keeping operations organized behind the scenes. The successful candidate will help deliver a responsive service experience by managing communication, tracking requests, and ensuring records and billing details remain accurate.

Responsibilities:
• Act as a primary point of contact for customers, providing timely updates and clear communication throughout the service process.
• Partner with internal departments to coordinate service activities and help ensure work is completed accurately and on schedule.
• Monitor service requests from initiation through completion, following up on open items to maintain a smooth customer experience.
• Review completed work for accuracy and confirm billing aligns with contract terms and customer-specific agreements.
• Maintain organized documentation, customer records, and administrative files to support efficient day-to-day operations.
• Handle inbound and outbound customer interactions professionally, resolving questions, concerns, and service-related issues.
• Work closely with cross-functional stakeholders to address challenges, improve response times, and support overall service quality.

Qualifications:

• At least 3 years of experience in customer service, customer support, sales support, or administrative coordination.
• Hands-on experience using CRM systems to manage customer information, service activity, and follow-up tasks.
• Strong verbal and written communication skills with the ability to interact effectively with internal and external customers.
• Demonstrated attention to detail, especially when reviewing records, service documentation, and billing information.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
• Strong critical thinking and problem-solving skills, with the ability to resolve conflicts and address customer concerns constructively.
• Positive, service-oriented mindset with a commitment to delivering a high-quality customer experience.

Compensation

$60,000.00-$65,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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