Customer Service Representative

We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently.

Responsibilities:

• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.

• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.

• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.

• Maintain accurate records of customer interactions, requests, and outcomes to support service continuity and reporting.

• Monitor recurring customer concerns and share patterns with leadership to help identify underlying causes and improvement opportunities.

• Welcome visitors courteously when assigned to front desk coverage and help oversee entry access to the facility.

• Provide office support for renewal mailing preparation, including assembling and organizing outgoing materials as needed.

• Complete additional customer support or administrative tasks as directed by management to meet team priorities.

Qualifications:

• Experience in customer service, call center support, or a similar client-facing environment is a plus.

• Ability to manage inbound calls efficiently while providing clear, courteous, and solution-oriented communication.

• Strong attention to detail with the ability to document inquiries and updates accurately.

• Comfortable determining when an issue can be resolved directly and when it should be referred to another department.

• Proficiency in working with standard office systems and multitasking across various software systems.

• Reliable interpersonal skills with a courteous approach to customers, visitors, and internal teams.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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