Patient Access Coordinator

We are seeking a detail-oriented and customer-focused Patient Access Coordinator to support patient registration, insurance verification, authorizations, and front-end administrative operations for hospital services. This role is essential to delivering a positive patient experience while ensuring accurate registration, compliance documentation, and timely communication across departments.

Hours: 5:00am - 1:30pm

Key Responsibilities

• Pre-register and register patients for all hospital services, including surgeries, injections, laboratory services, and imaging procedures.
• Verify that required authorizations have been obtained for services using designated systems and internal resources.
• Ensure all required patient documentation is completed, signed, and properly scanned, including consents, imaging screeners, and release forms.
• Verify insurance information and determine network coverage using online tools and internal insurance resources.
• Collect patient payments, accurately apply funds, and prepare bank deposits as needed.
• Understand and administer ABN processes, determine when ABNs are required, and issue them appropriately for hospital and laboratory services.
• Answer incoming calls and return voicemails promptly and professionally.
• Communicate with support staff regarding insurance updates, diagnosis code verification or changes, and maintain accurate patient and authorization information in relevant systems.
• Check Medicaid eligibility for all hospital service patients during pre-registration and registration.
• Greet and assist patients, families, and visitors by directing them to appropriate care areas and physician consultation locations.
• Help maintain welcoming patient areas, including keeping refreshment stations clean and stocked.

Qualifications:

• High school diploma or equivalent required; additional healthcare administration training preferred.
• Previous experience in patient access, hospital registration, medical front desk, or healthcare administration preferred.
• Knowledge of insurance verification, prior authorizations, Medicaid eligibility, and patient payment collection.
• Familiarity with hospital registration systems, electronic medical records, and scheduling tools preferred.
• Strong communication, customer service, organizational, and multitasking skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Working knowledge of ABN processes and healthcare documentation requirements preferred.

Compensation

About Us

TalentMatch^®

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