Customer Support Specialist (Contract)

A rapidly growing consumer products company is hiring a Customer Support Specialist to assist with customer inquiries, order management, and account support during a busy operational period. The ideal candidate is customer-focused, solution-oriented, and able to maintain professionalism in a high-volume environment.

The company is seeking someone who enjoys helping people while ensuring a positive customer experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms
• Process orders, returns, exchanges, and account updates
• Investigate and resolve customer concerns efficiently
• Maintain accurate CRM records and customer documentation
• Coordinate with operations and logistics teams regarding order status
• Assist with customer satisfaction initiatives and follow-up communication
• Support special projects related to customer experience improvements

Qualifications:

• 2+ years of customer service or client support experience
• Experience with CRM systems such as Salesforce, Zendesk, or HubSpot preferred
• Strong written and verbal communication skills
• Excellent problem-solving abilities
• Ability to multitask in a deadline-driven environment

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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